The order has been rejected by the cardholder, what happens now?

Nexus cannot produce the card before it has been approved by the cardholder. In the order portal, the card orderer can see the reason why the cardholder has rejected the order, for example misspelled name. If the information in the order does not match the personal information in the cardholder's eID or passport, the card cannot be approved. 

If a card order has been rejected by the cardholder, the order needs to be changed in the Nexus ID06 order portal.