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I get an error message or cannot confirm card - what do I do?

If you are not able to use your eID (for example BankID) or if you get an error message showing "the session has expired", please follow these steps:

  1. Use a computer and not a mobile device.
  2. Use Google Chrome as web browser on your computer. Download Google Chrome here. 

If it still doesn´t work, contact ID06 AB: 

Check the personal information

The personal information, such as spelling of names and date of birth, in an order must match the information in the eID (BankID), passport or national ID to 100%. Otherwise, the card holder will not be able to approve the card order. An order that has not been confirmed by the card holder can be adjusted in the Nexus ID06 order portal

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