I have problems with card when accessing construction site - what do I do?
If you have problems registering your new card in the electronic cardreader onsite, do the following:
- Try to display the card for a longer period in front of the electronic cardreader.
- Place as much of the card as possible against the cardreader. Do not wave with the card, then it may lock!
- Have you activated the card? To work, the card must be activated. Activate the card on your ID06-account.
- Contact the supplier of the electronic cardreader.
- The card is activated but has stopped working.
- Check if the card fee to ID06 AB has been paid. If the fee has not been paid, ID06 AB suspends the card. Contact ID06 for support: support@id06.se.
- Once the fee has been paid, the card can be used again.
- The card has somehow broken and needs to be reclaimed. Guideline, reclaim card