Complaints and returns - FAQ

For more information, see Reclaim an ID06 card. 

Download the complaint form here.

See the requirements in:

• Photo guidelines for ID06 card 

Since the ID06-card is an identification document, the photo needs to fulfil the same rules as for a driver’s license and passports.

If the uploaded photo does not fulfil the requirements, Nexus, as a card supplier, is not allowed to produce the card.

See ID06 AB regulations

See Terms and conditions for Nexus ID06 order portal

See Privacy policy for Nexus ID06 Cards